The Supervisor / Rental Sales Agent complete all of the duties of a Rental Sales Agent and as such will complete rental
and return transactions. Integral to this role is the sale of programs and services to customers and prospective customers
at the counter, following established procedures and sales techniques.
by management. Maximises up-sells and walk-up sales based on vehicle availability, utilising established sales techniques and
dialogues. Programs and services include protection options, refueling program, special promotions, future
reservations, upgrades, etc. Reviews completed contracts with customers to verify accuracy of information and explains rates and charges. Provides customers with completed rental agreements, keys, directions to rental vehicles, maps, and any other
assistance required. Completes transaction procedures for returned vehicles and verifies accuracy of closing calculations. Audits closed contracts to ensure accurate charges for refueling, applicable taxes, etc. Adhere to Company Quality Assurance and Uniform Guidelines. Solves problems raised by customers using sound judgement within applied empowerment guidelines and