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Customers Service

Posted on 10/10/18 3:02 by BG Lead Concepts
salary ₦50.00 per month
location Lagos, Nigeria
time Full Time
Job Start Date: 8/10/18
applications 7 Applications

Open and maintain customer accounts by recording account information
Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutions
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution
Keep records of customer interactions, process customer accounts and file documents
Go the extra mile to engage customer's
Requirements:
Excellent communication/interpersonnel relationship skills
0-3 years experience 
Minimum of OND/BSC from a reputable higher institution
Interested applicants can also forward CVs to bgbgleadconcept@gmail.com


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