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Call Center Representative

Posted on 11/05/17 8:37 by OCEAN-HIGH RESOURCES
salary ₦80000 per
location Lagos
time Full Time
Job Start Date: June 2017
applications 3 Applications

JOB DESCRIPTIONWe are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.Responsibilities    Manage large amounts of inbound and outbound calls in a timely manner    Follow communication “scripts” when handling different topics    Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives    Seize opportunities to upsell products when they arise    Build sustainable relationships and engage customers by taking the extra mile    Keep records of all conversations in our call center database in a comprehensible way    Frequently attend educational seminars to improve knowledge and performance level    Meet personal/team qualitative and quantitative targetsRequirements    Previous experience in a customer support role    Track record of over-achieving quota    Strong phone and verbal communication skills along with active listening    Familiarity with CRM systems and practices    Customer focus and adaptability to different personality types    Ability to multi-task, set priorities and manage time effectively    High school degree

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